Customer support & contact
Do you have a question, remark, complaint, or would you like product advice? You can contact our customer service department daily from 09:00 a.m. to 21:00 p.m. by phone and online chat. After hours you can always send us an e-mail or a message on social media, and we will come back to you as soon as possible. Do you have any questions regarding your order, please mention the order number so we can be of service to you faster.
+31 (0) 854 828 101
Access our live chat on every page of the website on the bottom right-hand corner, from 09:00 a.m. to 21:00 p.m.
Access our live chat on every page of the website on the bottom right-hand corner. Your messages will be responded to within 24 hours.
Zoete Inval 4
Moonshot is part of Rethink Co BV.
The Dutch Chamber of Commerce (KvK)-number: 82353824
Would you like to return your products? Take a look on this webpage: https://moonshot.nl/service/shipping-and-returns
Do you have a complaint?
Firstly, we apologize sincerely for the inconvenience. Customer satisfaction is our top priority at Moonshot, so we would like to help you resolve this complaint promptly.
If you want to file a complaint regarding our products or want to file a complaint regarding our service, click here to fill out a complaint form, or contact us via the contact details above for further assistance. After 48 hours of the submission of your complaint, you will receive a substantive response from our customer service department.
If you are not satisfied with the handling of your complaint, you can also submit your complaint formally to the Disputes Committee via the European ODR (Online Dispute Resolution) Platform.